At Nayasa, we are committed to providing our customers with the highest level of satisfaction when shopping on our website, www.nayasa.com. We understand that sometimes you may need to return or exchange a product, and we have established this policy to make the process as smooth as possible.

Eligibility for Returns & Exchange

Returns and exchange requests will be considered in the following circumstances:

• Wrong product delivered

• Damaged or defective product received

• Incomplete order delivered

Timeframe for Returns & Exchange

All return and exchange requests must be initiated within 7 days of the delivery date. Requests submitted after this period will not be accepted.

Requirements for Returns & Exchange

To qualify for a return or exchange, the following conditions must be met:

• Items must be returned in their original, undamaged condition

• Original packaging must be intact and included with the return

• All components, accessories, and gifts (if any) must be returned

• Product labels and tags must remain attached and unaltered

Documentation Required

At the time of initiating your return or exchange request, you must upload:

• Videos of the product and its packaging

• Clear photographs of the damaged or defective product (if applicable)

• Images of the invoice

• Images of the outer packaging 

Return & Exchange Process

• Once your return or exchange request is approved:

• Our logistics partner will schedule a pickup from your registered address

• The item will be collected and delivered to our warehouse

• Our quality team will inspect the returned product

Upon successful inspection:

For Returns: A refund will be initiated to your original payment method

For Exchanges: A replacement product will be dispatched to your address

Exchange Timeline: 

For approved exchanges, replacement products will be dispatched within 4-5 business days after the returned product has been received and inspected at our warehouse. Delivery time will depend on your location. 

Non-Returnable & Non-Exchangeable Items

Returns and exchanges will not be accepted for:

• Products damaged due to misuse or mishandling by the customer

• Products with tampered, removed, or damaged packaging or product labels

• Incidental damage caused after delivery

• Products returned without all original components, accessories, or gifts

• Products returned in a condition different from their received state

• Products purchased during special sales or clearance (unless defective)

• Products where the return/exchange period has expired

Incorrect or Incomplete Orders

If you have received an incorrect or incomplete order, please contact us immediately via email at support@nayasa.com within 72 hours of receiving the order. Our customer care team will investigate the issue and provide an appropriate solution.

Changes to the Returns & Exchange Policy

This policy is subject to change at any time by Nayasa without prior notice to the user. We recommend reviewing this policy periodically to stay informed of any updates.

Customer Support

Our customer care team is here to assist you with any questions or concerns regarding returns and exchanges. We are committed to resolving your issues promptly and ensuring your satisfaction.