Thank you for choosing Nayasa! This Shipping Policy outlines the terms and conditions regarding the shipping of products ordered from our website www.shopnayasa.com ("we," "our," or "us"). Please read this policy carefully to understand our shipping practices.

Shipping Methods and Timelines

We strive to ensure that your ordered products are delivered on time. The following outlines our shipping methods and estimated delivery timelines:

Shipping Methods: We collaborate with reliable shipping carriers to ensure the safe delivery of your products. The carrier and shipping method may vary depending on factors such as the delivery address, product availability, and other relevant considerations. Once your order is dispatched, we will provide you with the necessary shipping information, including tracking details.

Delivery Timelines: It usually takes a maximum of 5-7 days for the order to reach the final destination. However, the estimated delivery time for your order depends on the chosen shipping method, product availability, and the destination address. While we endeavor to deliver your products within the estimated timeframe, please be aware that unforeseen circumstances, including weather conditions and carrier delays, may affect the actual delivery date.

Shipping Costs

Shipping costs are calculated based on various factors, including the shipping method, package weight, destination, and any applicable promotions or discounts. The shipping cost for your order will be calculated and displayed during the checkout process. Please review the total cost, including shipping charges, before purchasing.

Shipping Restrictions

We currently ship to addresses within India. If you reside outside these areas, please contact our customer support team for further assistance.

Certain products may have specific shipping restrictions due to their nature, size, or weight. These restrictions may vary based on your location. If any restrictions apply to your selected products, we will notify you during the checkout process or by contacting you directly.

Order Processing and Tracking

Once you place an order on our website, we will process it within 7 business days. During this processing period, we will verify your payment details, confirm product availability, and prepare your order for shipment.

After your order is shipped, we will provide you with a tracking number or tracking link via email. You can use this information to track the progress of your shipment through the carrier's website. Please allow some time for the tracking information to be updated after receiving it.

Order Status and Support

You can check the status of your order by logging into your account on our website. If you have any questions or need assistance regarding your order or shipment, please contact our customer support team. We are here to assist you and provide the necessary information.

International Shipping and Customs

For international orders, please note that your country's customs authorities may impose additional customs fees, taxes, or duties. These charges are separate from the shipping fees paid to us and are the responsibility of the recipient. It is advisable to contact your local customs office or review applicable customs regulations to understand the potential fees and regulations for importing products into your country.

Customs procedures and clearance times may cause delays in the delivery of your order. We appreciate your patience and understanding in such situations.

Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We recommend reviewing this policy periodically to stay informed about our shipping practices.

Contact Us

If you have any questions, concerns, or requests regarding our Shipping Policy or shipping practices, please contact us at:

Phone:

Office: (022) – 28529001  

Customer Service: (022) – 42489000

Email:

General Enquiries: enquiry@nayasa.com  

Exports Enquiries: enquiry@nayasa.com